Speechtweaking: are you using what you’ve learned?

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I know many Toastmasters who tell me they struggle to come up with a topic for their next speech. For me, I just use questions I’m asked and the answers I have to dig up/find/glean for them. One of those questions is on Leadership. Many times when I’m asked to define what Toastmasters is, it’s […]

Book Review: The Upside of Irrationality

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Do you consider yourself to be a rational person? I used to, until I read Dan Ariely’s book The Upside of Irrationality, The Unexpected Benefits of Defying Logic at Work and at Home. This work builds on, but differs from his NY Times bestseller, Predictably Irrational. In this work, the author shows how our decisions […]

Treat every customer differently

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Is your world nice and PC (Politically Correct)? Many times in our PC world, we are encouraged to treat everyone the same way. But is that really the key to great customer service, or is it a recipe for disaster? I was speaking to a friend of mine that sells a product to help speakers […]