Book Review: Delivering Happiness


Like a good story? Better yet, how about a really good I.T. story? No such thing you ask? Believe it, and read Delivering Happiness – A Path to Profits, Passion, and Purpose by Tony Hsieh (pronounced Shay), the CEO of Zappos.com, Inc.

This first person account of the growth of Zappos.com from the years of the IT boom and bust to become a billion dollar business in 2008 was, believe it or not, a page turner. Seriously…I read it all in one evening/night/I should really go to bed now. Tony tells an interesting story with lessons that any company could learn from.

One of his best (i.e. my favorites) comes from the section on what he learned playing poker. His business lessons told from that point of view give a refreshing look at how to be successful in either endeavour. The biggest lesson? The game starts before you sit down: Knowing which table to sit at translates into business as knowing your competition or, as he later describes creating your own table.

In the process, we learn how the purpose he found creating the best customer service translates into delivering your passion, and um…making money. Not a bad lesson all the way around – Profits, Passion, and Purpose.

Check out Deliveringhappiness.com to get some inside information.

Rob’s Rating system (bolded, the rating is)
Buy now (today!) at full price (although I found it for 50% off at a Borders that was closing)
Buy if you get a discount
Wait for the paperback
Wait for someone else to be done with the paperback
If you’ve read my review, you got the gist of it

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